Frequently Asked Question

What products do you offer?

At Shopozze, we curate a focused collection of fragrance and perfume products designed for everyday use and special occasions alike. Our selection features a range of scent profiles created to suit different preferences, seasons, and personal styles.

Each product in our collection is selected with attention to composition, presentation, and usability. From light everyday fragrances to deeper scent profiles and classic aromas, our offerings are intended to complement a variety of personal preferences and occasions.

How can I place an order?

Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.

What payment methods do you accept?

We accept payments through American Express, Apple Pay, Diners Club, Discover, Google Pay, MasterCard, Shop Pay, Visa.

How long does shipping take?

Orders are processed within 2–3 business days and delivered within 3–5 business days via USPS or FedEx in the United States, with $6.49 shipping on orders up to $88.99 and free shipping on orders $89 and above.

Do you offer international shipping?

No, We only ship to United States now but in future will look to expand to other countries.

What happens if my payment is declined?

If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.

What is your return window?

Customers in the United States may return eligible items within 30 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.

Who pays for return shipping?

If you receive a defective, faulty, or incorrect item, Shopozze covers the return shipping cost. If you change your mind or ordered the wrong product, you are responsible for the return shipping cost. Shipping fees paid at checkout are non‑refundable.

Do you charge restocking fees?

No, Shopozze does not charge any restocking fees.

How long do refunds take?

Once your return is received and approved, refunds are processed within 15 business days. Refunds are always issued back to the original payment method used at checkout.

Customer Support Hours

Monday – Friday: 11:00 AM – 7:00 PM
Saturday & Sunday: Closed

Time Zone: (GMT-05:00) Eastern Standard Time (New York)
Response Time: We respond within one business day

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