Refund policy
Your operational confidence is paramount. If your gear doesn’t meet the standard, leverage our straightforward return and refund process
1. What Products Can Be Returned
We accept returns only for new, unopened products. Final sale items cannot be returned.
2. Return Time frame
Returns are accepted within 30 days of delivery.
3. Item Condition Requirements
To be eligible for a return, items must be unused, in their original packaging, with all tags and accessories included
4. How to Start a Return
To initiate a return, contact us at info@shopozze.com with your order number. Once approved, we’ll send return instructions. Please include your receipt or order confirmation, and package the items securely
5. Return Shipping Costs
Customers are responsible for return shipping unless the item is damaged or incorrect.
6. Refunds
Refunds are processed within 7 business days after we receive your return. They’re issued to the original payment method. Shipping fees are non-refundable unless the return is due to our error.
7. Exchanges
Exchanges are not available at this time. To exchange an item, please return your original purchase and place a new order.
8. Contact Us
If you have questions about your return, refund eligibility, or how to begin the return process, contact us at:
Phone: +1 929-641-7460
Email: info@shopozze.com
Address: 21-77 23rd St #3f, Long Island City, NY 11105, United States
Get In Touch: Contact Form
Customer Support Hours
Monday to Friday: 11 AM–7 PM.
Time Zone: Response Time: Customer service responds within 24 hours.